1. Agreed scope and additional work
The written quote or work order identifies the equipment, work, retained features, location, price and exclusions. Estimates depend on the details and conditions provided. Extra parts, labor, troubleshooting, destructive access or other changes require customer approval of the revised scope and price before proceeding. A request, quotation or availability listing does not itself authorize work. Required job-specific contracts and notices are provided separately.
2. One-year limited workmanship warranty
TechTuned Installations LLC provides a one-year limited workmanship warranty from the installation date on the installation labor it performs, including installation of customer-supplied equipment. Report a concern within that year by text or email with your invoice, symptoms and photos when available. TechTuned will arrange a reasonable inspection and correct confirmed covered mounting, wiring or connection defects at no charge, including the associated inspection and service-call charges. Equipment defects and unrelated conditions are separate from this labor warranty. This warranty does not limit any other rights or remedies provided by law.
3. Diagnostic visits and service-call fees
Non-warranty diagnostics, travel, after-hours visits, additional setup, equipment removal and reinstallation require an agreed scope and fee before the visit or work. The approval states the amount or rate, minimum or included time, spending limit and whether an inconclusive inspection is chargeable. A cause not found is not automatically an unrelated fault or permission to charge. TechTuned explains the findings and obtains approval before additional investigation. Charges attributable to a confirmed covered workmanship defect are waived or refunded, and overlapping diagnostic work is not billed twice.
4. Unrelated faults and limits of inspection
An installation does not provide a general vehicle, mechanical, ABS, airbag, drivetrain, structural or building-system inspection, or certify roadworthiness. A warning appearing after installation, elapsed time, a stored code or a preliminary scan alone does not establish causation. Unrelated or unresolved concerns may require a qualified mechanic, electrician or other specialist. Follow the equipment or vehicle safety instructions; do not wait for a TechTuned appointment when there is an urgent safety concern.
5. Customer-supplied and TechTuned-supplied equipment
TechTuned does not provide a hardware warranty for products purchased from another seller. The customer handles that seller's returns and manufacturer claims; our workmanship remains covered. Missing, defective or incompatible parts can stop the job. Additional testing, return visits, removal or replacement labor needs separate approval, unless required to correct our covered work. Warranties for products sold by TechTuned are identified separately; this policy does not eliminate applicable seller obligations, an express promise or responsibility for damage TechTuned causes.
6. Compatibility, setup and third-party services
Only features expressly included in the agreed scope are promised. Factory cameras, steering-wheel controls, amplifiers, vehicle settings and other integrations must be checked against the specific vehicle and equipment before final approval. Necessary interfaces and known limitations are disclosed. Later phone, app, firmware, internet-provider, subscription or cloud-service changes are not automatically workmanship defects. Support beyond the agreed setup is separately quoted, without excusing an incorrect installation or an agreed feature that was not delivered.
7. Existing condition and hidden obstacles
Customers should disclose known warning lights, weak batteries, leaks, previous modifications, wiring problems, loose or damaged surfaces and other relevant conditions. TechTuned may document accessible conditions and pause work when hidden damage, brittle trim, corrosion, blocked cavities or unsafe wiring is discovered. Any proposed change or replacement is discussed and priced before approval. Existing defects not caused or worsened by TechTuned are outside the installation scope; age or fragility is not a blanket waiver for damage caused by our work.
8. Home, outdoor, motorcycle and marine work
Wall repair, painting, structural work and new electrical circuits are excluded unless specifically listed. Equipment, mounts, fasteners and protection must suit the surface, exposure and intended use. An enclosure or cover does not by itself make indoor equipment suitable for all outdoor conditions. Work requiring a license, permit or another trade must be handled through the appropriate qualified provider and required approvals; these terms do not authorize unsafe work or bypass those requirements.
9. Appointments, access and after-hours requests
Mobile and drop-off work is by confirmed appointment. Same-day, after-hours and emergency attendance is not guaranteed or automatically included in the workmanship warranty. TechTuned will arrange covered service within a reasonable time; covered correction is not conditioned on paying an emergency surcharge. Customers provide authorized access, working keys, necessary account access and a suitable work area. Weather, unsafe access or unavailable parts may require rescheduling. Any non-warranty cancellation, return-trip or after-hours charge must be disclosed and approved beforehand.
10. Payment, deposits and cancellations
The quote or work order states the price, applicable taxes, deposit, payment timing and any separately agreed cancellation or special-order conditions before payment. There are no automatic new fees, blanket nonrefundable deposits or undisclosed charges under this policy. Statutory cancellation and refund rights remain intact. Existing agreements control work already authorized; a later invoice, payment or website update does not retroactively change them.
11. Testing, equipment care and documentation
Completion testing and a walkthrough cover the agreed functions, not every vehicle or property system. Report problems promptly and preserve relevant photos, messages and diagnostic reports when practical. Cameras and other electronic aids do not replace safe operation or guarantee recording, connectivity or security in every circumstance. Service photos and records are used to document the work; public marketing use requires separate permission. Third-party service does not automatically void coverage; only defects or damage it causes are excluded. Necessary emergency help and statutory remedies are not restricted.
12. Fair review and legal rights
Contact TechTuned at 908-299-6482 or lewis@techtuned.online to report a concern and arrange review. A courtesy visit or fee waiver is not by itself an admission of fault or a promise of unlimited future service. These terms do not waive responsibility for TechTuned's negligence, damage it causes, or duties and remedies that cannot legally be excluded. They apply prospectively when supplied before approval of new work and supplement, rather than replace, the job-specific agreement and legally required notices.
Related information
Read the workmanship warranty · Request aftercare · Read the privacy policy
