These terms apply only when included in your reviewed offer and accepted before payment; existing agreements are unchanged.
Installed package
payment terms.
Version: installed-package-payment-2026-11-04-v1
Before paying: review your complete itemized offer, scope and lead time. The package cancellation fee is $150, subject to the exceptions below. A request for contact is not acceptance of a quote or authorization to pay.
We confirm your vehicle, equipment, installation scope, itemized price, tax, availability and estimated lead time before payment. Payment through Square does not confirm an appointment.
If you cancel after accepting these terms and paying, but before installation begins, we deduct a $150 package cancellation fee from your refund for equipment-return and order-handling costs. This applies even without a confirmed appointment or with more than 48 hours notice. The fee is within your package payment, not an additional charge. We do not also deduct a second $150 booking or appointment-cancellation fee for the same cancellation. We refund the remaining payment with any required tax adjustment.
No cancellation fee applies where law requires a full refund or prohibits the charge, or if TechTuned cannot supply the agreed package. Mandatory cancellation rights, remedies for defective or incorrect equipment, unauthorized work and all other consumer rights remain unaffected. Any legally required cancellation notices and instructions must be provided for transactions to which they apply.
Once equipment has been installed or used, we do not offer a voluntary change-of-mind equipment return. Defect, workmanship, warranty and statutory remedies remain available. We do not charge for unperformed installation. Treatment of work already authorized and completed must follow the accepted scope; this pre-installation cancellation clause does not authorize additional charges.
For a covered equipment defect, where necessary warranty shipping is not paid by the manufacturer, TechTuned pays half and the customer pays half of that freight, including international return freight where necessary. We quote the actual customer share for approval before shipment. This sharing rule does not reduce workmanship obligations or any greater rights or remedies required by law.
Equipment warranty and availability depend on the reviewed model and supplier. Parking mode requires compatible power and vehicle settings; remote connectivity can require separately purchased hardware, data or subscriptions. Any equipment, scope, price or timing change requires agreement. These package terms do not change previously accepted agreements or the separate policy for non-package booking/diagnostic fees.
Your customer-specific offer will contain these terms together with your agreed equipment, installation scope, total and lead time. TechTuned records your written acceptance before preparing Square payment. Payment does not confirm an appointment.